Frequently Asked QuestionS
Originals
CAN I RETURN MY ARTWORK IF IT DOESN’T MATCH THE COUCH?
Yes. Hehe.. I joke about this but it does happen. Some of you are looking for artwork with a specific space in mind, and with an idea of palette. Regardless of your reasons for making the purchase, if you find your artwork doesn’t give the space the finish you were hoping for, you can return for a refund or exchange within 30 days.
However, the paintings that continue to grow on you for decades after you acquire them, are the ones that grab you from the beginning, and rarely are these ‘love at first sight’ paintings considerate enough to also match your furnishings. My advice as a fellow art collector, is to buy that painting anyway. The one that you love. When everything else changes around you, your painting will be like an old friend… and in my humble opinion, that marks the true value of art, so buy with your heart :)
DO YOU SHIP INTERNATIONALLY?
Yes, you bet!
HOW MUCH IS THE FREIGHT FOR AN ORIGINAL?
Freight varies depending on the size of the original. Australia wide freight is is free for original works. International freight for originals is AUD $50 - $400, and usually around AUD $100. All will be calculated and revealed on checkout.
WILL I NEED TO PAY DUTY IF PURCHASING FROM OUTSIDE AUSTRALIA?
No. Original artwork, and prints direct from the artist, are duty free, and all supporting documents will be supplied for your country’s customs. Some countries may have VAT or similar, in which case we can negotiate these options. Please email me if you’d like to discuss.
HOW IS AN ORIGINAL PACKAGED FOR TRANSIT?
So well that you need not worry. I have been shipping paintings worldwide for 15 years, and have learned what works best. I take full responsibility for the condition in which your artwork is received.
IS INSURANCE INCLUDED IN THE FREIGHT?
Yes
DO YOU ACCEPT LAY-BY TERMS?
Yes. I accept lay-by with a 20% deposit. Duration and subsequent payments can be determined by the buyer. However, you might prefer an Art Money contract where you can own your artwork and pay it off over 10 instalments (for AUS, NZ and USA).
DO YOU TAKE COMMISSIONS?
I do often, yes. Feel free to email me on art@amandakrantz.studio to discuss.
WHERE CAN I SEE YOUR WORK IN THE FLESH?
If you live or are visiting Melbourne, you are welcome to tee up a time with me to visit my studio. I’m located in North Melbourne, close to the Queen Victoria Market. I’m otherwise in shows and art fairs in Australia and the United States, and to keep updated on anything upcoming, I recommend joining the mailing list via the Contact page.
Limited Edition Prints
WHERE ARE YOUR PRINTS PRINTED AND FRAMED?
All limited edition prints are now supplied by Format in Abbotsford, Melbourne. I have chosen them as my supplier due to the quality of their materials… they use Epson printers, archival inks and cotton rag paper, and sustainable oak for framing.
Box frame detail
Format Printing studio
WHEN CAN I EXPECT MY ARTWORK?
Australia 10-14 days, International 14-30 days.
HOW ARE PRINTS SENT?
Framed prints are sent bubble wrapped and boxed, and unframed prints are rolled and sent in a solid tube.